Helpdesk Manager
Job Description & How to Apply Below
We are looking for an Helpdesk Manager on behalf of our client. Our Customer is currently seeking a Help Desk Manager to join the IT Operation Engineering & Support team.
Responsibilities- Customer Satisfaction:
Maintain high service quality and prioritize urgent issues - Team Leadership:
Manage recruitment, selection, and training of Helpdesk staff - Process Ownership:
Lead incident management and service request workflows - Strategic Planning:
Develop and improve Helpdesk strategy aligned with company goals - Knowledge Management:
Maintain and enhance the Helpdesk knowledge base - Communication:
Foster cross-cultural and interdepartmental collaboration
- Bachelor’s degree in IT or related field
- Strong technical background in hardware/software
- Leadership and performance evaluation skills
- Familiarity with ITSM tools and customer service metrics
- Strong leadership and time management
- Excellent communication and diplomacy
- Deep understanding of both technology and operations
- Experience with ITIL or other service management frameworks is a plus.
- Ability to manage multiple priorities in a fast-paced environment.
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