Desktop Support Engineer
Job Description & How to Apply Below
A well-established organization in Dubai is seeking an experienced Desktop Support Engineer to join its IT support team. This role involves providing both on-site and remote technical assistance to end-users across the organization, ensuring smooth and efficient IT operations. The ideal candidate will have strong troubleshooting abilities, hands‑on experience with enterprise IT environments, and the capability to support a wide range of hardware, software, and network‑related issues.
The role requires excellent communication skills and a customer‑focused approach to IT service delivery.
- Provide on‑site and remote support for desktops, laptops, printers, scanners, IP phones, and mobile devices.
- Diagnose and troubleshoot hardware, software, and network issues, escalating complex problems when required.
- Install, configure, and upgrade operating systems, applications, and enterprise software.
- Manage user accounts, including Active Directory and Microsoft 365 administration.
- Maintain and support Windows and macOS environments, along with Microsoft Office applications.
- Perform system maintenance, repairs, and upgrades for end‑user devices and peripherals.
- Use diagnostic tools to identify and resolve technical issues efficiently.
- Document incidents, resolutions, and support activities in the service desk system.
- Assist in IT infrastructure rollouts, branch setups, and technology deployment projects.
- Ensure compliance with IT policies and standards including ITIL, ISO 20000, and ISO 27001.
- Minimum 4 years of experience in desktop support or IT helpdesk roles.
- Strong knowledge of computer hardware, software, and IT troubleshooting practices.
- Experience with SCCM, Lansweeper, Manage Engine, or similar IT support tools.
- Good understanding of networking concepts and operating systems.
- Hands‑on experience with Active Directory, Exchange Online, and Microsoft Intune.
- Strong communication and customer service skills.
- Ability to prioritize tasks and work under pressure in a fast‑paced environment.
- Strong knowledge of Desktop and laptop troubleshooting techniques.
- Strong knowledge of Enterprise IT support tools and systems.
- Strong knowledge of IT service management processes and standards.
- Bachelor’s Degree in IT, Computer Science, or Related Field. (MOFA‑Attested Certificates Required for Arab Nationals)
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