Customer Success Account Manager

Customer Success Account Manager Overview

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

At Microsoft, our Customer Successteam has the missionto empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

Are youthe technology professional that has Customer Centricity and Consumption & Usageblood running in your veins? Do you want to be that key person that helps our more Enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

Come joinour CSU teamand help us build a future where customers achieve their business outcomes faster with technology that does more.

As aCustomer Success Account Manager (CSAM), youwill bethe primary

Consumption, Usage and Deliverybusinessleaderand a partner for our customers, empowering them to achieve more by accelerating their value realization across ourcloudplatforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post salesconsumption, usageand support orchestration across the Microsoft ecosystem to align the right resources at the right time to achieve customer business  ready to make impact!

This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

Required/

Minimum Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science,Business,or related field And 8+ years customer success,area sales management,solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR Master’s Degree in Information Technology, Computer Science or Business related field, or related field AND 6+ years customer success,area sales management,solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR equivalent experience

Additional or

Preferred Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science,Businessor related field AND 12+ years customer success,area sales management,solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR Master’s Degree in Information Technology, Computer Science,Business, or related field AND 10+ years customer success,area sales management,solution delivery, practice management, customer-facing consulting, or portfolio management experience

Customer Relationship Management

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.

• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal…