Business Analyst – Banking Domain

Job Title – Business Analyst – Banking Domain

Company – TCS (MEA)

Location – Dubai, United Arab Emirates

Job type – Full time

• Engage with business stakeholders to understand objectives, pain points, and desired outcomes.
• Elicit, analyze, validate, and document requirements (BRD/FRD/User Stories).
• Translate business needs into functional specifications
  , acceptance criteria, and solution scope.

• Map and optimize processes across banking functions such as:
• Account opening/KYC, onboarding
• Payments (NEFT/RTGS/UPI/SWIFT), reconciliation
• Loans & credit lifecycle
• Cards & disputes
• Customer servicing & digital channels
• Risk, AML, compliance, regulatory reporting
• Identify gaps, controls, and improvements aligned to regulatory and operational needs.

• Act as a bridge between business, product owners, technology, data teams, and QA.
• Facilitate workshops, walkthroughs, and requirement sign‑off sessions.
• Manage change requests and ensure scope alignment.

• Create and maintain key documents:
• BRD/FRD, process flows (BPMN), use cases
• Data mapping documents, business rules, decision tables
• UAT plans, test scenarios, defect triage notes
• Present insights and recommendations to stakeholders and leadership.

• Support QA/UAT by defining test scenarios and acceptance criteria.
• Coordinate UAT execution, track defects, and ensure resolution.
• Support production rollout, hyper care, and continuous improvement.

• Work with data/BI teams to define reporting requirements and KPI frameworks.
• Validate data quality rules and support reconciliation, lineage, and controls.

• Years of experience as a Business Analyst in the Banking domain (Retail/Corporate/Payments/Lending etc.).
• Strong experience in requirements elicitation
  , functional analysis, and stakeholder management.
• Hands‑on expertise in BRD/FRD/User Stories
  , process flows, and business rules.
• Good understanding of banking concepts:
• KYC/AML
  , onboarding, payments, lending lifecycle, account servicing, risk & compliance
• Excellent communication and documentation skills.

• Experience working in Agile/Scrum environments; familiarity with Jira/Confluence/Azure Dev Ops.
• Exposure to data analysis (SQL basics), reporting, dashboards, or analytics use cases.
• Knowledge of regulatory areas (examples: AML, FATCA/CRS, GDPR, RBI guidelines—based on region/project).
• Exposure to core banking systems, digital banking platforms, or payment gateways.

• Requirement tools: Jira, Confluence, Azure Dev Ops, MS Visio/Lucid chart
• Documentation: MS Office, Share Point
• Process modeling: BPMN, flowcharts, UML (use case/activity diagrams)
• Testing support: UAT planning, defect management, test case design