Genesis Mobile App Administrator - UAE
Listed on 2026-06-03
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IT/Tech
IT Support, Systems Administrator, IT Business Analyst, IT Consultant
Job Title:
Genesis Mobile App Administrator
Location:
Dubai, UAE
Experience: 5+ Years
Joining:
Immediate preferred
We’re looking for an experienced Genesis Mobile App Administrator to own the day-to-day operations of the Genesis Mobile platform. You’ll ensure high availability, resolve user issues, coordinate with vendors, and act as the bridge between IT, business, and Genesis support teams.
Key ResponsibilitiesHandle L1 & L2 support for Genesis Mobile App users.
Log, track, and drive resolution of high-priority incidents.
Lead incident calls and give clear status updates to stakeholders during outages.
Troubleshoot and resolve routine application issues quickly.
Raise & track tickets with Genesis product support & external vendors.
Ensure issues are resolved within defined SLAs.
Be the single point of contact between end-users, internal IT, and Genesis support.
Monitor app health, performance, and availability proactively.
Manage user access, roles, and permissions in the mobile environment.
Skills & Qualifications
- 5+ yrs in application administration/IT ops, preferably with mobile enterprise apps.
- Strong understanding of mobile app architecture, access management, and monitoring tools.
- Hands‑on troubleshooting and root cause analysis mindset.
- Excellent communication to lead incident bridges and explain tech to business users.
- Solid grasp of ITIL/Incident Management frameworks & SLA tracking.
- Education:
Bachelor’s in IT/CS/Engineering preferred.
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