Project Manager, Service Delivery

Responsibilities

• Own and manage the entire delivery process for assigned orders from initiation to completion
• Coordinate with internal teams and contracted third-party resources to meet customer requirements and timelines
• Provide clear and consistent updates to customers throughout the entire delivery life cycle
• Manage technical tasks including ordering Internet Circuits, Hosted VoIP projects, and number porting processes
• Oversee SDWAN implementations and document project dependencies and priorities
• Drive successful outcomes by utilizing hands‑on delivery expertise

• Minimum of 5 years of experience in the telecommunications industry
• Minimum of 5 years of experience in Service Delivery and/or Project Management
• Hands‑on experience with VoIP, SDWAN implementation, and Internet Circuit ordering with various carriers
• Proven ability to manage third‑party resources effectively
• Strong documentation skills to clearly outline project dependencies and priorities

• Opportunity to grow within a high‑growth company
• Flexible time off
• Environment that celebrates innovation and bold ideas
• Employee referral bonuses
• Fun company events at unique locations

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. We help corporations consolidate their core infrastructure into a single vendor through our proprietary single pane of glass platform. Recognized as an industry leader and strategic partner, Command|Link solves ISP vendor sprawl and IT headaches to help customers maximize uptime and improve their bottom line.