PMO Transformation Manager; Customer Operations

We have partnered with a leading UAE conglomerate to hire a PMO Transformation Manager.

This role will support the PMO Director in driving operational excellence and transformation across all customer-facing functions.

It is less about managing a single project and more about creating structure, visibility, and delivery discipline across multiple work streams, ensuring performance, governance, and reporting all align to the wider transformation agenda.

• Support the PMO Director in planning, tracking, and governing customer operations transformation projects.
• Build visibility across key metrics, KPIs, and project milestones through structured reporting and dashboards.
• Coordinate stakeholders across multiple departments to ensure timelines, deliverables, and quality standards are met.
• Drive consistency and documentation across customer processes to enable scalable operations and improved experience.
• Contribute to the design and rollout of PMO frameworks, templates, and reporting standards.

• 6‑8 years of experience in transformation, PMO, or project delivery within large organisations.
• Strong background in governance, reporting, and performance tracking.
• Skilled in Power BI or equivalent tools to build performance visibility.
• Excellent stakeholder management and communication skills.
• PMP certification or PMO experience within customer operations is highly desirable.