Sr IT Operations Manager

A trusted partner for millions of customers, Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on more than a century of innovation, Ecolab has annual sales of $16 billion, employs approximately 48,000 associates and operates in more than 170 countries around the world. The Middle East and Africa Market is one of our highest-potential growth markets, and we are investing to accelerate that growth through Enterprise AI, data, and digital innovation.

You will be at the centre of the MEA market leadership team and serve as the senior link between Ecolab’s Enterprise AI organisation and the Divisions, Functions, and country leaders driving growth across the region. You will fuel the MEA growth agenda with technology and AI-enabled business outcomes — accountable for the delivery of solutions, from idea to value capture.

• Lead the Enterprise AI agenda for one of Ecolab’s highest-potential international markets
• Own end-to-end delivery of AI, data, and digital solutions that directly accelerate top-line and margin growth across MEA
• Partner with senior Market, Division, and Function leaders as a trusted commercially aware technology advisor
• Shape technology strategy, investment prioritisation, and value capture inside a $16B global sustainability leader
• Influence Enterprise-wide AI and digital strategy while owning local growth outcomes
• Build and develop a high-performing team of business process analysts and digital talent across the region
• Competitive total rewards, comprehensive benefits, and global career mobility within Ecolab

Strategic Partnership & Growth Alignment — Build strong partnering relationships with MEA business and function leaders to understand their growth ambitions, commercial priorities, and operational challenges. Align Ecolab’s Technology strategy with the MEA market growth strategy, leveraging technology, AI, and analytics to unlock new revenue, expand share, and improve customer outcomes. Act as a trusted advisor and advocate for the business divisions and functions.

Solutions Accountability — Own the delivery of value stream solutions for MEA — from demand intake and business case, through design, build, deployment, adoption, and value realisation. Hold global delivery teams, partners, and local stakeholders to outcomes, schedule, cost, and quality; remove blockers; and ensure committed business value is captured and reported.

I/T Project Portfolio Management — Bring visibility and prioritisation to the portfolio of Enterprise AI and digital projects supporting MEA business and function activities. In line with global governance processes, establish project priorities, secure resource availability, and monitor progress to ensure timely and successful delivery. Manage stakeholder expectations and resolve issues and risks proactively.

Digital & AI Investment Management — Work with MEA business leaders to determine Enterprise AI and digital investment levels based on growth opportunity, organisational priorities, and budgetary considerations. Provide recommendations on technology investments, cost optimisation, and resource allocation to maximise commercial value and ROI.

Business Relationship Management — Serve as the primary point of contact for MEA business and function leaders on Enterprise AI, data, and digital topics. Drive effective communication, manage expectations, and address systemic issues, escalations, and enhancement requests related to applications, infrastructure, and digital services.

Service Delivery Assurance — Oversee Enterprise AI and Digital service and support processes for the MEA business. Proactively track service levels, drive process improvement, and act as the escalation point for service topics that impact the growth agenda.

Demand Intake & Prioritisation — Filter and prioritise MEA project requests before the PMO intake process starts. Verify budget exists in the business or Enterprise AI plan, and confirm business resource readiness.…