IT Support Engineer – UAE Mandatory

Responsibilities

• Provide first-line technical support for hardware, software, network, and user-related issues.
• Troubleshoot and resolve issues related to Windows Operating Systems, MS Office Applications (Word, Excel, Outlook, PowerPoint), LAN/WAN and Wi-Fi connectivity, printers and peripheral devices.
• Software installations and upgrades.
• PC relocation and workstation setup.
• Manage and maintain IT assets including desktops, laptops, printers, and accessories; monitor system performance and perform routine maintenance activities.
• Support end-users through phone, email, and onsite visits.
• Assist with IT infrastructure projects and implementation activities.
• Ensure compliance with company IT policies and information security standards.

• Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• 3–5 years of experience in IT Support / Helpdesk roles.
• Good knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
• Basic networking knowledge (TCP/IP, LAN, Wi-Fi, printers, etc.).
• MCSE, MCSA, or CCNA certification will be an advantage.
• Strong troubleshooting and communication skills.
• Excellent customer service orientation and teamwork skills.
• Fluent in English (written and spoken).

• Valid UAE Driving License.
• Willingness to travel across SIBCA offices and facilities in Dubai, Ajman, Sharjah, and UAQ.
• Own vehicle preferred.