Windows System Administrator - L1​/L2

Responsibilities

• Manage and maintain Windows servers and services including Active Directory (AD), Exchange, and Windows Performance Management.
• Possess a solid understanding and experience of mail flow in an enterprise environment.
• Troubleshoot and optimize IIS web servers for high availability and performance.
• Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune, and related technologies.
• Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
• Enforce strong security practices and standards across all systems.
• Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine, and SCCM to enhance operational efficiency.
• Develop and execute Power Shell or similar scripts for process automation and task scheduling.
• Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
• Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
• Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
• Conduct root cause analysis and implement long-term solutions.
• Collaborate with cross‑functional teams to design and implement infrastructure solutions.
• Possess knowledge of Microsoft SQL Server.
• Demonstrate excellent communication skills and a customer‑service ethos.

• Mandatory technical skills:
  • Windows Server Management
  • Active Directory
  • Microsoft Exchange
  • Office 365 Management
  • VM Management
  • Backup Management
  • SCCM/Patch Server Management
• Optional technical skills:
  • Automation through BMC True Sight Server Automation and Manage Engine
• Professional certifications:
  • MCSE/MCSA (Server domain)
  • Microsoft Azure Associate
  • VMware Certified Professional (VCP)
  • ITIL (Minimum Foundation Level)
• Soft skills:
  • Excellent communication
  • Problem solving
  • Interpersonal skills
  • Planning and organization
  • Flexibility and dedication toward work
  • Conflict resolution
  • Critical thinking