Sr IT Operations Manager

Position Details

Location: Middle East and Africa region, primary hub Dubai

Travel: Regional travel across Middle East and Africa with periodic international travel for Enterprise AI and Markets leadership engagements

Reporting line: Solid-line to the Global Markets Business Engagement Leader with close alignment to the MEA Market Head as a member of the MEA market leadership team

Work model: Full-time hybrid

• Bachelor's degree in a technical, business or related field
• 10 years of relevant experience in IT, Digital, AI, Data, Business Analysis, Programme Management or a similar leadership role
• Demonstrated accountability and track record for delivery of major technology or digital programmes in a multi‑country matrixed environment
• Proven business and commercial acumen experience of partnering with senior business and function leaders building business cases and translating technology strategy into measurable growth outcomes
• Experience managing third‑party technology service providers and global delivery partners against outcome‑based commitments
• Strong written and spoken English

• Experience operating across the Middle East and/or Africa region including working with local regulatory, cultural and commercial environments
• Experience leading AI, data and analytics initiatives that have delivered measurable commercial growth
• Experience in a global manufacturing, B2B services or industrial environment
• Familiarity with enterprise platforms such as SAP ERP, CRM, data and analytics, cloud and security technologies
• Knowledge of Ecolab's industries:
  Institutional, Industrial, Healthcare, Life Sciences, Pest Elimination – a plus
• Additional regional languages:
  Arabic, French – a plus
• Master's degree or equivalent (MBA, MSc) – a plus

• Business and commercial acumen

  Understands P&L growth levers, customer economics and how technology and AI investments translate into commercial outcomes

• Growth mindset

  Relentless focus on unlocking new revenue, market share and productivity through Enterprise AI and digital

• Ownership

  Drives delivery from idea to adoption to value capture with no hand‑off gaps

• Leadership presence

  Motivate and develop diverse, multi‑country teams

• Manage by influence

  Collaborates across global Enterprise AI groups to develop talent and drive results

• Focus and decisiveness

  Enables action and progress even when faced with ambiguity

• Executive communication

  Strong stakeholder management at C‑suite and Market leadership level