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Job Description & How to Apply Below
Job Overview
We are looking for a talented and experienced IT Support Technician who will be responsible to help and maintain Client s infrastructure and continuity of business operations for Client s employees. The technician is a key player in ensuring the smooth running of Client s IT endpoints and supporting its employees with their devices. This role implies a growth element into supporting and maintaining the Client core IT infrastructures including operational checks, validations and where necessary remediations of any identified issues.
Responsibilities- Support Help AG end users and solve tickets reported issues
- Prepare new equipment, including asset tagging, assignment and tracking
- Creation of new users, assigning of ACLs and user on/offboarding
- Monitor hardware and software stock levels and place order requests
- Maintain endpoint security, software updates and patching
- Monthly Endpoint Health Check Reports
- Verify correct security features and licensing are enabled for Help AG employees
- Respond to on-site incidents and activities in Help AG s offices
- Monitor and maintain configuration backups of infrastructure components
- Respond to SOC alerts and reported incidents with remedial action where necessary
- Monthly infrastructure health check reports
- Maintain, update and review Help AG s asset register
- Perform monthly AD reviews and system access reviews
- Bachelor's degree in information security or IT-related matter or equivalent experience
- 1+ years of experience working within IT support and solving user reported IT requests
- Understanding of Microsoft Active Directory and Domains
- Working knowledge of Office
365, Exchange Online and Azure AD - Experience in maintaining endpoint OS s and troubleshooting software / hardware issues
- Good understanding of networking, TCP/IP, DHCP, DNS etc
- Understanding of information security concepts and related technologies
- Microsoft certification and other infrastructure technology certifications
- Proper and structured documentation and diagramming
- Excellent organizational skills in enterprise support and ITIL Process
- Understanding of information security concepts and related technology including troubleshooting
- Ability to identify new work areas and to self-govern goals and tasks
- Ability to identify problems, collect and analyze data, establish facts and draw conclusions
- Ability to apply a risk-based approach to planning, executing, and reporting on engagements
- Use judgement and ingenuity to maintain objective and technical standards
- Excellent communication skills with the ability to translate to non-technical level and effectively convey or report on technical issues both in writing and verbally (In English.) (Arabic is an advantage.)
- Ability to comprehend complex business processes or technical language and prioritize / follow broad and complex instructions both independently and as part of a team
- Impeccable organization, attention to detail, and ability to learn quickly and adapt to new situations
- Interact in a positive, friendly, and proactive manner with other employees, board members and regulatory agencies in order to enhance effectiveness and promote quality service
- Handle sensitive and confidential matters, situations, and data effectively and with integrity
- Manage high pressure / difficult situations in a calm and collected manner
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