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Job Description & How to Apply Below
Responsibilities
- Assist in responding to technical support inquiries related to Network Security products including Firewalls, email security, DLP solutions, and Broadcom IGA.
- Help analyze and troubleshoot basic technical issues under the guidance of senior engineers.
- Document support cases, troubleshooting steps, and resolutions in the ticketing system.
- Collaborate with team members to elevate complex issues and learn from their expertise.
- Participate in knowledge base creation and maintenance for common issues and solutions.
- Stay updated on cybersecurity trends and product updates to enhance technical knowledge.
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- Basic understanding of network architecture, computer systems, and security protocols.
- Strong interest in cybersecurity and eagerness to learn about identity management and endpoint protection.
- Good communication skills and the ability to work in a team-oriented environment.
- Exposure to or interest in technologies such as Palo Alto, Fortinet, Cisco, Microsoft PKI, Proofpoint, or Broadcom Symantec.
- Health insurance with a leading global provider.
- Career progression and growth through challenging projects.
- Employee engagement and wellness campaign activities.
- Excellent learning and development opportunities.
- Inclusive and diverse working environment.
- Flexible/hybrid working environment.
Position Requirements
10+ Years
work experience
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