Network Engineer L2

Key Responsibilities

• Monitor network infrastructure using monitoring tools.
• Perform initial troubleshooting of LAN/WAN, routing, and switching issues.
• Identify and escalat[e] incidents as per defined processes.
• Handle ticketing system updates and SLA adherence.
• Basic configuration support for VLANs and VPN users.
• Maintain documentation of issues, resolutions, and configurations.

• Perform advanced troubleshooting of routing, switching, and network performance issues.
• Configure and support VLANs, VPNs, and firewall policies at basic to intermediate level.
• Work on incident resolution and root cause analysis (RCA).
• Support change requests and network upgrades.
• Handle firewall rule changes and troubleshooting.
• Collaborate with L3 teams and vendors for complex issues.

• Good understanding of routing & switching (L2/L3 basics) in LAN/WAN environments, VLAN, VPN concepts.
• Exposure to firewalls (Cisco, Fortinet, Palo Alto, Check Point).
• Basic awareness of WAF, Proxy, DLP, Antivirus solutions.
• Familiarity with network monitoring tools (Solar Winds, PRTG, Nagios, etc.).
• ITIL processes:
  Incident, Change, and Problem Management.
• Experience with ticketing tools:
  Service Now, Remedy, etc.

Desired technical skills extend to:

• Routing & switching (L2/L3 basics).
• Exposure to firewalls (Cisco / Fortinet / Palo Alto / Check Point).
• Basic awareness of WAF, Proxy, DLP, Antivirus solutions.
• Familiarity with network monitoring tools.
• ITIL processes:
  Incident, Change & Problem Management.
• Experience working with ticketing tools (Service Now, Remedy).

Preferred:
Experience in NOC or enterprise environments.

• CCNA (mandatory or preferred).
• CCNP (good to have).
• Vendor certifications like Fortinet NSE, Palo Alto PCNSE, Check Point CCSA are a plus.

• Strong troubleshooting and analytical skills.
• Ability to work in 24x7 shift environments (if applicable).
• Good communication and documentation skills.
• Team player with ability to handle SLA-driven tasks.