SOC Process & Operations Engineer; SOC Maturity & Governance Lead

SOC Process Development

• Define and improve SOC processes including Incident Detection, Incident Triage, and Incident Response Escalation procedures.
• Develop SOC Standard Operating Procedures (SOPs).
• Develop Incident Response Framework.
• Align SOC operations with frameworks such as NIST, SANS, and ISO
  27035.
• Develop and implement measurable SOC metrics such as Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), Incident closure rate, analyst productivity, and detection coverage.
• Reporting & Dashboards:
  Design SOC performance dashboards, provide executive SOC reporting, and implement continuous performance monitoring.
• Define SOC operating model, implement RACI for SOC roles, and establish SOC service catalogue.
• Analyst Capability Development:
  Create SOC skills matrix, define training plans for analysts, and support improvement of SOC staffing model.
• Continuous Improvement:
  Conduct regular SOC maturity assessments and implement continuous improvement roadmap.