Senior Technical Consultant

We are seeking a Senior Technical Consultant with a strong blend of application expertise and project management capabilities across Oracle Unifier, Oracle Fusion, and Oracle Hospitality (Opera PMS). This role will act as a key bridge between the Application Delivery/Engineering teams and L1 Application Support, ensuring seamless translation of business and technical requirements into operational support activities such as user access management, provisioning, and permissions control.

Graduation

PMP, PRINCE2, or equivalent certification is a plus

8–12+ years total IT experience

Application & Solution Ownership

• Provide technical oversight across:
• Oracle Unifier
• Support solution design, enhancements, and ongoing optimization of applications.
• Ensure application configurations align with business processes and governance standards.

Project Management & Delivery

• Lead and manage application-related projects and enhancements end-to-end.
• Define scope, timelines, deliverables, and resource planning.
• Track project progress, risks, and dependencies, ensuring on-time delivery.
• Coordinate with cross-functional teams including business, vendors, and IT.

L1 Support Enablement & Governance

• Act as a mediator between Application Teams and L1 Support:
• Translate functional and technical requirements into clear operational instructions.
• Enable L1 teams to effectively perform day-to-day support tasks.
• Govern and oversee L1 activities including:
• User provisioning and de-provisioning
• Role assignment and modification
• Access control and permission enablement
• Account audits and compliance checks
• Develop and maintain Standard Operating Procedures (SOPs) and playbooks for L1 teams.

Access & Identity Management

• Ensure proper implementation of role-based access control (RBAC) across systems.
• Validate user access requests against business roles and compliance policies.
• Coordinate periodic access reviews and ensure audit readiness.
• Work closely with security and compliance teams.

Integration & Technical Coordination

• Oversee integrations between:
• Oracle Fusion, Unifier, and Opera
• Third-party applications (HR systems, POS, CRM, etc.)
• Collaborate with integration teams to ensure smooth data flow and issue resolution.

Stakeholder & Communication Management

• Act as the single point of contact for business teams and application owners.
• Conduct regular governance meetings with L1 and application teams.
• Provide regular updates on system performance, incidents, and improvements.
• Facilitate training and knowledge transfer sessions.
• Provide L2/L3 escalation support when required.
• Identify automation opportunities for L1 repetitive tasks (user management, reporting).
• Continuously improve processes for efficiency, accuracy, and compliance.

• Hands-on experience with:
• Oracle Unifier
• Oracle Fusion Cloud Applications

• Proven experience managing application delivery or transformation projects.
• Strong knowledge of:
• Risk and issue management
• PMP, PRINCE2, or equivalent certification is a plus.

• Experience in hospitality, real estate, or enterprise IT environments
• Knowledge of identity management tools (IAM solutions)
• Oracle certifications (Fusion / Unifier)
• Experience with automation tools or scripting

• Strong stakeholder management and communication skills
• Excellent coordination and facilitation abilities
• Problem-solving mindset with attention to detail
• Ability to work in a fast-paced, multi-system environment