Technical Support Executive

Job Overview

We are seeking a proactive and customer-focused Technical Support Executive to assist users with our CMS platform for website creation. The ideal candidate will provide timely technical support, resolve user issues, and ensure a smooth and positive customer experience.

• Provide technical assistance and support to users via email regarding the CMS platform
• Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions
• Escalate complex issues to relevant teams when necessary
• Assist users with website setup, configuration, customization, and feature integration
• Collaborate with cross-functional teams including Development and Product Management to resolve user concerns
• Ensure timely follow-ups and maintain high customer satisfaction
• Take ownership of user issues and ensure they are resolved effectively

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Prior experience in a technical support role, preferably in software or web development
• Basic to intermediate knowledge of HTML, CSS, and Java Script
• Familiarity with CMS or website builders such as Word Press or Wix
• Strong problem-solving skills with a customer-first mindset
• Excellent written and verbal communication skills
• Ability to explain technical concepts to non-technical users
• Comfortable working in a fast-paced environment and adapting to changing priorities