Transformation & Automation Lead

Job Description - Transformation & Automation Lead (CREQ
259711)

• Take our core services and processes apart, work out what good looks like, and rebuild them to be faster, cleaner and largely self-running
• Automate end‑to‑end wherever it makes sense, from vendor onboarding through to payment, license and AMC reconciliation, consumption and cost analysis, offshore center reporting, resource and asset tracking
• Bring AI into the operation properly, so the team works with it every day rather than around it
• Sit with the people doing the work, understand the real process (not the one in the document), and design something better with them
• Prove the value in hard numbers hours saved, errors removed, cost taken out
• Set the standard for how we build automation here so it scales and doesn't fall over the moment you look away

• Power Automate cloud and desktop flows, built and shipped real automations
• Copilot and Copilot Studio building copilots and agents, not just using them
• The wider Power Platform Power Apps and Power BI
• Microsoft Azure
• Data structure and data modelling you understand how the data underneath actually fits together
• Process mapping and re‑engineering you can take a messy real‑world process and redesign it

Nice to have:
SharePoint and Dataverse, plus any non‑Microsoft RPA experience.

• Understanding of finance, recruitment, and asset and vendor management processes and principles. You don't need to be an expert in all of them, but knowing how this kind of work really flows will make you far more effective here

• You personally built automation that people now rely on
• You get excited by a painful manual process, not put off by it
• You can talk to a vendor manager and a data model in the same afternoon
• You measure your work in outcomes, not activity
• You want your fingerprints on how a bank runs its operation, not just on a backlog ticket

This role reports to the Head of Technology Services.