Reverse Logistics - Channel Team Lead, AMET Reverse Logistics

Description

strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience –  continues to grow and evolve as a world‑class e‑commerce platform. Amazon's evolution from web site to e‑commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.

The world's brightest technology minds come to  to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world‑class customer experience every time. We are looking for high‑potential, flexible, innovative, and forward‑thinking professionals to join our MENA Ops Reverse Logistics team.

As a CTL, you will be responsible for monitoring multiple sites from operations and compliance points of view. You will work with multiple internal and external stakeholders to achieve timely launches and operations metrics. Using customer obsession and a high sense of ownership, you will identify patterns and any disruptions, dive deep into details, and foresee data implications.

• Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement.
• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications.
• Be data‑driven: develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply them when solving business problems.
• Design, develop, pilot and rollout enterprise‑wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services, etc.

• Monitoring performance of the program daily.
• Action plan to achieve the program targets.
• Managing ramp ups/scouting.
• Vendor management.
• Preparing daily performance summary.

• Speak, write, and read fluently in English.
• Bachelor's degree.

• Experience in an operational role.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Q-Express Documents Transport - G25

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