DevOps Engineer

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.

Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

We are looking for a Dev Ops Engineer to own and evolve our cloud infrastructure and platform reliability. In this role you will sit at the intersection of software development, delivery and system administration, ensuring our digital commerce applications are performant, resilient, and most importantly, observable. You will design proactive alerting and monitoring frameworks, manage cloud environments across AWS and GCP, and partner closely with engineering and product teams to streamline deployments and incident response.

• Architect, maintain, and optimise cloud infrastructure on AWS and GCP to support digital commerce platforms.
• Design and implement proactive monitoring, alerting, and observability solutions (e.g., Newrelic, Datadog, Cloud Watch, Stackdriver, Grafana, Pager Duty) to ensure platform uptime and early incident detection.
• Build and maintain CI/CD pipelines for automated testing, building, and deployment of applications.
• Manage server provisioning, configuration management, and infrastructure-as-code using tools such as Terraform, Ansible, or Cloud Formation.
• Collaborate with development teams to containerise applications and manage orchestration (Docker, Kubernetes/ECS).
• Working and experimenting agentic Dev Ops practices including self‑healing infrastructure, AI‑assisted incident response, intelligent automation, and AIOps platforms (e.g., Moogsoft, Dynatrace, New Relic AI) to drive autonomous, proactive operation.
• Perform system administration tasks including security hardening, patching, backup strategies, and disaster recovery planning.
• Troubleshoot production incidents, conduct root cause analysis, and implement preventive measures.
• Establish and maintain SLAs, SLOs, and SLIs for key platform services.
• Manage and optimise CDN configurations (e.g. Cloudflare, Cloud Front, Akamai, Fastly) to ensure fast, reliable content delivery and an optimal end‑user experience across regions.
• Drive cloud cost optimisation initiatives by analysing resource utilisation, rightsizing infrastructure, leveraging reserved/spot instances, and implementing tagging and budgeting best practices across AWS and GCP.
• Document infrastructure architecture, runbooks, and operational procedures.

• Minimum 4–6 years of experience in a Dev Ops, SRE, or Systems Administration role.
• Hands‑on experience with the Magento (Adobe Commerce) technology stack (monolith and/or headless), including familiarity with its codebase, deployment workflows, and infrastructure requirements. Strong understanding of Magento’s database layer (MySQL/Maria
  
  DB) with experience in DB monitoring, query optimisation, indexing strategies, and performance tuning to ensure platform stability under high‑traffic conditions.
• Strong hands‑on expertise with AWS services (EC2, ECS/EKS, RDS, S3, Lambda, Cloud Front, Route 53) and/or GCP equivalents.
• Proven experience supporting digital commerce / e‑commerce applications in production.
• Proficiency with infrastructure‑as‑code tools (Terraform, Cloud Formation).
• Experience setting up end‑to‑end monitoring and proactive alerting frameworks.
• Solid understanding of…