SAP Vehicle Sales & Service Support Specialist

SAP Vehicle Sales & Service Support Specialist

Location:
Dubai, UAE

Experience: 3-5 Years

Arabic language mandatory

Duration: 4 Months Extendable

Support and optimize SAP processes for Vehicle Sales, After Sales Service, and Workshop Operations. Act as the key point of contact for end users to ensure smooth daily operations, resolve issues, and translate business requirements into effective SAP solutions.

• Vehicle Sales Process Support
  • Support the complete vehicle sales cycle in SAP:
    Quotation to Sales Order to Delivery to Invoicing
  • Maintain Vehicle Master Data, pricing conditions, accessories, and sales bundles
  • Coordinate with Sales team for configuration changes and new product setups
• After Sales & Workshop Operations Support
  • Support service operations:
    Create/manage service orders, job cards, time entry, and service billing in SAP
  • Monitor workshop capacity, technician allocation, and service scheduling to optimize utilization
  • Handle warranty claims processing and post-warranty service billing
• User Support & Issue Resolution
  • Log, track, and follow up on customer complaints through closure in SAP
  • Provide L1/L2 support to end users for SAP IS-Auto/Dealer Business Management modules
  • Coordinate with SAP basis/support team for technical issues and ensure SLA adherence
• Training & Documentation
  • Conduct end user training on new SAP processes, transactions, and updates
  • Create and maintain Job Manuals, SOPs, and knowledge base articles
  • Support UAT and post-go-live activities for SAP enhancements

Bachelor's degree in Computer Science, IT, Business Administration, or related field.

• 3-5 years experience in SAP IS-Auto, SAP DVM, or SAP S/4
  
  HANA for Automotive
• Solid understanding of automotive business processes:
  Vehicle sales, workshop/service operations, warranty, spare parts
• Hands-on experience with SAP master data:
  Vehicle master, material master, pricing, customer master
• Knowledge of service order management, job cards, capacity planning, and service billing

• Strong communication and stakeholder management skills - liaise between Sales, Service, Workshop, and IT
• Ability to train non-technical users and create simple user documentation
• Strong problem-solving and multi-tasking ability in a fast-paced dealership environment
• Customer-focused approach for complaint handling and resolution

• Experience working with automotive dealerships/OEMs in UAE/GCC
• Exposure to SAP Fiori apps for sales/service teams
• Basic understanding of integration between SAP and DMS tools