More jobs:
Job Description & How to Apply Below
Black Stone eIT is looking for a dedicated IT Support Engineer to join our team.
Key Responsibilities- Provide first and second-level technical support for end users.
- Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
- Support Microsoft Windows operating systems and business applications.
- Manage user accounts: permissions, email accounts, and access rights.
- Troubleshoot network connectivity issues including LAN, WAN, Wi‑Fi, VPN, DNS, and DHCP.
- Monitor and maintain IT infrastructure, servers, and network devices.
- Install software updates, security patches, and operating system upgrades.
- Respond to service requests and incidents through the ticketing system within defined SLAs.
- Escalate complex technical issues to senior engineers or vendors when required.
- Support virtualization environments such as VMware and Hyper‑V.
- Assist with backup, recovery, and disaster recovery procedures.
- Maintain accurate records of incidents, solutions, and asset inventory.
- Support cybersecurity initiatives by implementing security policies and best practices.
- Prepare technical documentation, user guides, and knowledge base articles.
- Coordinate with third‑party vendors for hardware repairs and software support.
- Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as an IT Support Engineer or similar role.
- Excellent knowledge of computer systems, mobile devices, and other tech products.
- Familiarity with remote desktop applications and help desk software.
- Strong problem‑solving and communication skills.
- Ability to diagnose and resolve basic technical issues efficiently.
- Good organizational and time management abilities.
- Customer‑oriented attitude and ability to explain technical issues in a clear manner.
- Willingness to learn and keep up‑to‑date with the latest technologies.
- Proven experience as a System Administrator or similar role.
- Strong knowledge of Microsoft
365 administration and Azure Active Directory. - Experience with Windows Server (2016/2019/2022), virtualization (Hyper‑V or VMware), and networking fundamentals.
- Familiarity with Power Shell scripting for automation and administration.
- Understanding of security best practices and compliance frameworks.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×