Professional Services Engineer

DUTIES & RESPONSIBILITIES

• Install, configure, customize and troubleshoot banking applications including:
  • VCP LITE NDC-DDC
  • VCP KIOSK NDC-DDC
  • Probase Procashin Prochequein Protopas WEBEXT Prorkl
  • Vynamic View and Vynamic Security
• Support Proof of Concept (POC) for new products User Acceptance Testing (UAT) and EMV ADVT/MTIP certifications.
• Plan schedule monitor and manage projects to ensure successful business solution implementation.
• Conduct root-cause analysis on escalated issues and provide permanent resolutions.
• Research and contribute to technical proposals and solution documentation.
• Maintain and administer tools required for deployment and support of solutions.
• Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
• Collaborate with vendor support teams for software updates patches and issue resolution.
• Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

• Bachelors degree in computer science Computer Engineering or Information Technology.

• 34 years of experience in the banking or BFSI technology domain.

• VCP LITE / KIOSK NDC-DDC Probase Procashin Prochequein Protopas WEBEXT Prorkl
• Vynamic View Vynamic Security

• Strong understanding of banking applications ATMs and self-service terminals.
• Experience with software deployment configuration and maintenance.
• Familiarity with regulatory standards and compliance in banking technology (EMV MTIP ADVT).
• Excellent teamwork and interpersonal skills.

• Strong troubleshooting analytical and problem-solving abilities.
• Effective verbal written and listening communication skills in English.
• Ability to quickly learn and adapt to new technologies.
• Proactive organized and able to manage multiple priorities in a fast-paced environment

Compliance with policies and procedures based on the ISO standards adopted by CNS.

No

Full-time