Business Adoption Specialist; Oracle Unifier

Key Responsibilities

• System Understanding & Business Guidance Serve as the go-to functional expert on Oracle Unifier for all business users across Development, Construction, and related departments translating system logic into clear practical guidance that non-technical staff can act on. Develop a deep understanding of how each department uses Oracle Unifier and map their workflows against the system’s available capabilities to identify gaps, workarounds, or underutilized features.
  
  Work with department heads and process owners to document, review, and standardize business processes within Oracle Unifier ensuring consistency across teams and projects. Assist users in understanding the system’s modules relevant to their function including project controls, cost management, document management, scheduling, and reporting and how these connect to their day-to-day responsibilities.

• Training & Capability Building Design and deliver structured training programs for new joiners and existing staff tailored to each department’s specific use cases and workflows within Oracle Unifier. Create clear user-friendly training materials, quick-reference guides, process manuals, and video walkthroughs that business users can reference independently. Conduct regular refresher sessions and hands-on workshops to reinforce correct system usage and introduce newly activated features or updated processes.
  
  Assess user proficiency across departments on an ongoing basis and identify individuals or teams requiring additional support or targeted training.

• Adoption & Utilization Monitor system usage across departments and proactively flag areas where adoption is low, processes are being bypassed, or data quality is inconsistent. Champion a culture of proper system usage working with management and team leads to ensure that Oracle Unifier is embedded into the team’s daily workflows rather than treated as an add-on. Collaborate with project managers and department heads to ensure all active projects are fully set up and being tracked correctly within the system.
  
  Identify features and modules within Oracle Unifier that are not yet in use but could add value to current business operations and build the case for their activation and rollout.

• Coordination & Escalation Act as the first point of contact for business users experiencing system issues or process confusion, resolving functional questions directly and escalating genuine technical issues to the support team with full context and documentation. Liaise between business users and the technical support team to ensure that user‑reported issues are clearly articulated, prioritized appropriately, and resolved in a way that works for the business.
  
  Participate in system update rollouts ensuring business users are informed, prepared, and trained on any changes that affect their workflows before go‑live. Support management in reporting on system adoption metrics, training completion rates, and outstanding process gaps.

• Hands‑on experience working with Oracle Unifier in a business or functional capacity ideally within a real estate development, construction, or infrastructure environment.
• Strong understanding of project controls, cost management, and development lifecycle processes from a business workflow and project delivery perspective.
• Proven ability to train and guide non‑technical users with a patient and structured approach to explaining system processes.
• Excellent communication and interpersonal skills comfortable working across all levels, from site teams to senior management.
• Detail‑oriented, organized, and able to manage multiple departments and training tracks simultaneously.
• Arabic/English bilingual preferred given the scope of the user base.
• Data
• Cost Management
• Adoption Support
• Project Delivery
• Manuals Development
• Data Quality
• Document Management
• Escalation
• Business Operations
• Operations Training Programs
• Video
• Real Estate
• Arabic
• Features
• Metrics
• Workshops
• Infrastructure
• Interpersonal Skills
• Technical Support
• Construction Materials
• Oracle Scheduling
• Documentation
• Design
• Business English
• Training
• Communication
• Management