IT Support Engineer | UAE National, Ops Tech IT

As an IT Technician, you will report to the IT Manager at your home site and be responsible for working closely with the business, colleagues, and remote support teams to implement and maintain infrastructure elements. You will represent the ‘face of IT’ to the Business and thrive in providing world‑class service to our customers.

• Health & Safety: ownership and accountability, ensuring work is carried out to a high standard and complies with all Amazon policies and guidelines.
• Installation, maintenance and support of IT equipment.
• Asset and inventory management.
• Liaise with third‑party vendors and suppliers to ensure efficient asset management.
• Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end user equipment trials and testing.
• Providing assistance to senior engineers as required.
• Working in shifts and supporting occasional changes in working hours.

• 1+ years of corporate setting Windows, Mac or Linux operating systems support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• UAE National with Family Book.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
• Experience in a dynamic environment with a high degree of customer service.

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