Company Description
We are a specialized provider of technology-enabled risk management solutions, headquartered in Dubai, UAE.
Please do not apply unless you have the required qualifications and experience. We will respond to all qualified persons, but we are unable to respond to all the unqualified applicants due to the scale of speculative submissions.
Job DescriptionDirect Line Manager: Product/Operations Manager
Next Level Manager: Commercial Operations Director
Location of Position: Dubai Office
Purpose of Role: The role is responsible for ensuring the reliability and performance of the devices by conducting technical testing, maintaining accurate documentation, coordinating with suppliers, and supporting the overall operations. You will act as a bridge between product, operations, suppliers and commercial teams. Platform/device/service issues are identified with resolution, and performance insights are effectively communicated to the management. The role requires a blend of technical aptitude, creative problem-solving, and excellent communication skills.
Contact and Cooperation: Internal teams across Sicuro Group companies and supplier engagement.
Key Responsibilities- Conducts comprehensive device reviews, integration, testing and qualification.
- Ensures device functionality and performance comply with defined specifications.
- Identify, troubleshoot and document all the issues encountered during testing.
- Work closely with suppliers and internal teams to resolve defects and ensure devices meet operational and quality standards prior to deployment.
- Develop and maintain internal technical manuals and client user guides that document the full features and functionalities of the devices.
- Coordinate and lead quarterly performance review meetings with suppliers to evaluate product performance, discuss operational issues, and align on improvement actions.
- Collaborate with suppliers on upcoming developments, firmware updates, product enhancements, and roadmap planning to ensure alignment with company requirements and client needs.
- Maintains and regularly update internal and external device documentation, including user manuals, technical guides and specification sheets.
- Ensure all documentation accurately reflects the latest device capabilities, configurations and processes.
- Provide training sessions and technical briefings to the TEC team to ensure proper understanding, usage and support of devices and platforms.
- Provide secondary support to the Operations Manager and Product Manager by assisting in day-to-day operational and product-related activities
- Serves as a backup resource during periods of absence to ensure continuity of operations, product coordination and timely issue resolution.
- Supports the commercial team in preparing monthly client KPI and performance reports by gathering and analyzing relevant device and platform data.
- Identify key operational issues, trends and performance insights to provide supporting analysis in preparation to client reviews.
- Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms.
- Advise clients of tech.
- Use analytical thinking to diagnose complex technical problems.
- Leverage appropriate tools, including AI, to enhance efficiency and solution delivery.
- Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
- Contribute ideas for service improvement
- Stay current with emerging technologies relevant to our services
- Responsible to be aware, up-to-date and adhere to all related controls and policies for ISO 27001, 9001, 22301 and GDPR.
- 3–6 years of product experience, ideally in telematics, IoT, GPS, fleet management, or SaaS-based platforms.
- Strong technical background or familiarity with GPS hardware, embedded systems, or IoT devices.
- Proven experience managing full product lifecycle…
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