Technology | IT Desk Support Analyst

At Flowdesk, we are building the infrastructure powering the next era of global finance. We provide liquidity solutions, OTC trading and market infrastructure that connects digital assets to global markets with institutional‑grade precision, transparency and scale.

As a cloud‑native crypto market‑making firm operating across regulated jurisdictions, the IT Operations team runs a reliable, secure, well‑supported environment for our people and owns how the business experiences IT day to day.

• Provide hands‑on deskside and end‑user support for the Dubai office: hardware, software, accounts and day‑to‑day troubleshooting across Mac and the corporate toolset.
• Own onboarding and offboarding execution locally: prepare and set up devices and accounts so new joiners are ready on day one, and carry out leaver steps promptly and completely.
• Operate the office IT environment: meeting‑room and AV set‑up and support, local connectivity and the physical IT estate.
• Manage devices through our MDM (Jamf): enrolment, standard software deployment and routine device actions within policy.
• Handle access and account tasks within policy through our identity platform (Okta) and Google Workspace.
• Work the ticket queue to agreed service levels, keeping users informed and closing issues out properly.
• Maintain local asset records and contribute to inventory accuracy.
• Take part in an on‑call rota and provide occasional out‑of‑hours support for other regional offices.
• Escalate anything beyond day‑to‑day operation – platform configuration, policy changes, engineering issues – to the Secure Engineering team and follow the runbooks and standards the team maintains.

• Solid hands‑on end‑user and deskside support experience, including macOS support.
• Comfortable working as the sole on‑site IT person, managed remotely: self‑directed, reliable, good judgement on when to act and when to elevate.
• Willing and able to work on‑site five days a week and to participate in an on‑call rota including occasional out‑of‑hours cover.
• Experience with device management (MDM such as Jamf or similar) and identity/SSO tools (Okta or similar).
• Experience running onboarding and offboarding end‑to‑end: devices and accounts ready before day one, access fully revoked on the leaver's last day, no gaps.
• Meeting‑room and AV, and general office IT support experience.
• Clear, friendly communication and a genuine service mindset; people trust you to follow through.
• Discretion and security‑mindedness suited to a regulated financial environment.

• Google Workspace knowledge (day‑to‑day admin tasks, not full platform ownership).
• Exposure to a ticketing / ITSM tool (JSM or similar).
• Familiarity with endpoint security tooling.
• Awareness of working in a regulated or security‑conscious environment.
• Knowledge of Terraform and scripting languages.

• Curious and autonomous.
• Highly motivated and results‑driven.
• Strong maths and analytical skills.
• Ability to successfully manage multiple tasks in a fast‑paced collaborative environment.
• Professional proficiency in English.

• 100% health coverage.
• Company pension scheme.
• Learning and development budget.
• Team events and offsites.

Take action & own the mission. Be of service & contribute. Innovate, create value, and be courageous. Act with integrity & respect.

English is the main language.