E-commerce Integration Engineer & Pre-Sales Support

Job Responsibilities

• Offer technical, functional and product integration support to merchant partners to get their checkout page, mobile app, IVR, CRM systems, etc. integrated with RAKBANK's Payment Gateways and other web/mobile-based acquiring products seamlessly and error‑free.
• Provide technical pre‑sales support by accompanying the product sales team to meetings with prospects. This typically involves giving presentations to prospective and existing clients, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales‑oriented approach.
• Deliver training sessions to colleagues and clients on the use of bank's Payment Gateway products.
• Provide proposal support to the sales team to accurately determine the feasibility, cost and time implications when responding to customer proposals for large relationships.
• Gather and accurately document business and technical requirements from customers.
• Write small internal computer applications to provide proof‑of‑concept ideas to test RAKBANK's e‑commerce products and troubleshoot client issues.
• Coordinate with payment gateway providers on issues that require their intervention and troubleshooting.
• Ensure compliance mandate monitoring and implementation.
• Handle merchant onboarding on various payment gateways and digital payment solutions offered by the bank, such as Skiply, RAKBANK Simplify, etc.
• Assist the Service Delivery Manager in performing BAU activities of the unit.

• Ability to communicate technical concepts in a clear and articulate fashion to both technical and non‑technical audiences in a sales‑oriented manner.
• Ability to understand and write basic programming codes in commonly used scripting languages like JSP, PHP, CGI, XML, .NET, etc.
• Ability to work independently with customers via phone, email and on‑site with minimal supervision.
• In‑depth technical and functional knowledge of various payment gateway products including MiGS, MPGS, Cyber Source, Simplify, EPG, etc. Experience of regularly giving presentations to customers in a sales environment.

Experience of working alongside a sales & product team, supporting them to help win new business.

Experience of working in the payments industry, preferably e‑commerce.

Previous required experience, as above, in the Middle East region.

Arabic language skills (added advantage).