Location
Dubai, United Arab Emirates
Job Category- Information Technology (IT) & Software
An excellent opportunity is available for an experienced IT Support (L1/L2) professional to join a growing organization in Dubai, UAE
. This role is ideal for candidates with hands‑on experience in IT helpdesk, desktop support, and IT infrastructure who are passionate about delivering reliable technical support and maintaining business‑critical IT systems.
The successful candidate will provide first and second‑level technical support for end users, ensuring the smooth operation of desktops, laptops, Microsoft technologies, networking, and Windows Server environments. This position offers strong career growth
, continuous professional development
, and opportunities to enhance technical expertise across enterprise IT infrastructure, Microsoft technologies, and end‑user support services.
- Provide L1/L2 technical support for desktops, laptops, printers, scanners, and peripheral devices.
- Install, configure, and troubleshoot Windows operating systems.
- Support Microsoft Office, Outlook, and Microsoft 365 applications.
- Resolve hardware, software, email, and client application issues.
- Administer and troubleshoot Windows Server environments.
- Support Active Directory, DNS, DHCP, file sharing, and printer services.
- Troubleshoot LAN, Wi‑Fi, VPN, TCP/IP, and basic network connectivity issues.
- Maintain IT ticketing systems and ensure timely issue resolution.
- Diagnose technical problems and provide effective user support.
- Assist in maintaining secure and efficient IT infrastructure.
- Bachelor's Degree or Diploma in Computer Science, Information Technology, or a related field.
- 2-4 years of experience in IT Helpdesk, Desktop Support, or IT Infrastructure.
- Windows Operating Systems
- Microsoft Office
- Microsoft Outlook
- Microsoft 365
- Windows Server
- Active Directory
- DNS
- DHCP
- LAN, Wi‑Fi, VPN, and TCP/IP networking
- Firewalls and network switches
- IT ticketing systems
- Hardware and software troubleshooting
- Strong analytical and troubleshooting abilities.
- Excellent communication and customer support skills.
- Ability to prioritize multiple technical support requests.
- Commitment to continuous learning, technical training, and professional development.
Up to AED 4,500 per month (based on experience)
Benefits- Benefits will be discussed during the recruitment process.
- Opportunity to build expertise in enterprise IT support and infrastructure.
- Gain hands‑on experience with Microsoft enterprise technologies.
- Enhance networking and Windows Server administration skills.
- Continuous opportunities for technical training, certification, and professional development.
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