IT Service Desk Engineer – Arabic Speaking | UAE
Location: Dubai, United Arab Emirates
Job Category: Information Technology, IT Service Desk, Technical Support, IT Infrastructure
Experience
Required:
3+ years
Language Requirement: Arabic and English
An opportunity is available for an Arabic-speaking IT Service Desk Engineer in Dubai, UAE. The position is suitable for IT professionals with at least three years of voice-based IT service desk experience and strong communication skills in both Arabic and English.
The successful candidate will provide technical support through phone calls and emails, troubleshoot Windows-related issues, and assist users with Microsoft 365, Active Directory, VPN connectivity, and basic networking. Experience with IT service management (ITSM) ticketing tools is also required to support efficient incident tracking and resolution.
Candidates must have relevant service desk experience and be available to join within 30 days. Applicants should include their current salary and notice period when submitting their application.
Key Responsibilities- Provide IT service desk support through voice calls and email.
- Troubleshoot Windows operating system and end-user technical issues.
- Assist users with Microsoft 365 applications and services.
- Support Active Directory‑related user and access issues.
- Troubleshoot VPN connectivity and basic networking problems.
- Record, update, and track incidents using ITSM ticketing tools.
- Communicate technical solutions clearly to users in Arabic and English.
- Follow service desk procedures for incident handling and resolution.
These responsibilities reflect the advertised role; the employer has not provided a complete formal job description.
Job Requirements and Qualifications- Minimum of three years of voice‑based IT service desk experience.
- Ability to communicate in Arabic.
- Strong English communication skills.
- Technical support experience through calls and emails.
- Working knowledge of Windows troubleshooting.
- Experience with Microsoft 365 and Active Directory.
- Knowledge of VPN troubleshooting and basic networking.
- Experience using ITSM ticketing tools.
- Availability to join within 30 days.
The employer has not disclosed a salary range or detailed benefits package. Applicants are required to provide their current salary and notice period when applying. Candidates should confirm the offered compensation and benefits directly with the recruiter.
Career Growth and Professional DevelopmentThis role offers an opportunity to strengthen experience in enterprise IT support, incident management, Microsoft 365, Active Directory, and IT service management processes. Specific training programs, certification support, and formal career progression opportunities have not been specified by the employer.
Job LocationDubai, United Arab Emirates
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