Claims Handler

Purpose

The successful candidate will be responsible for managing their own caseload of reinsurance claims which will predominantly relate to Marine and Liability although a knowledge of other classes of business such Property, Construction and Energy would be advantageous.

The successful candidate will have solid experience of claims in these Classes of Business and should be looking to make that next step in their career.

The Claims Handler will be working alongside our partners, account executives, and reinsurance placing brokers; to manage claims relationship with cedants and reinsurers and to act as an ambassador for Lockton’s claims offering.

• Handle a variety of reinsurance claims emanating from around the MENA region and manage your own allocated portfolio of accounts.
• Handle reinsurance claims from first advice to final settlement, to include setting up first advice, processing and managing subsequent movements on Lockton internal claims systems and ECF.
• Meet the agreed Service Standards, volumes and performance levels in line with the Key Performance Indicators and handle claims efficiently in proactive manner including management of claims and the payment process.
• Possess excellent communications skills, attend regular calls and meetings with relevant parties, provision of claims reports and management of cedants and reinsurers.
• Maintain strong relationships with clients, insurance / reinsurance companies, loss adjusters, lawyers, experts, and other stakeholders, fostering trust and collaboration.
• Report to the Regional Head of Claims and provide support and assistance to the Senior Claims Advocate on large; contentious or complex losses including CAT events.

• Education: Bachelor’s degree in insurance, business administration, law, engineering, or a related field.
• Experience: Minimum of 5+ years’ experience in insurance and or reinsurance industry, with focus on handling P&C Claims.
• Certifications: professional qualifications (e.g. Cert CII, working towards Dip CII) and/or evidence of continuing professional development throughout career.
• Skills:
• Customer-focused with a commitment to providing exceptional service.
• Solid understanding of insurance policies, coverage, and the reinsurance claims process.
• Display accurate communication and interpersonal skills, claims handling and negotiation skills.
• Ability to work independently and as part of a team.
• Analytical, organised and with attention to detail.
• Excellent use of standard Microsoft applications
• Ability to articulate and promote Lockton’s core values and mission and to act as an ambassador for the firm and its claims offering.

• Takes personal responsibility for handling the claims.
• Takes pride in and accountability for understanding and exceeding client expectations.
• Focuses on adding value.
• Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected.
• Written and verbal communication is clear and concise.

• Attend in house classes and workshops for continuing development.
• Attend training programs, conferences, or courses to improve present job skills.
• Complete all mandatory training within agreed timescales.
• Take responsibility for own career and development.
• Treat all associates with dignity, fairness, and respect.
• Represents Lockton well within the community.

• Promotes growth through excellence in service provided.
• Identifies and promotes cross selling opportunities.
• Works with clients, markets & associates to ensure cash management is within agreed standards and targets.

• Demonstrates flexibility to change.
• Identifies improvement opportunities.
• Ensures quality is evidenced.
• Ensures compliance with relevant legal and regulatory requirements through following Lockton policies and procedures.
• Maintains specialised knowledge to provide maximum value to the client.