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Join our team and help connect the worldTo see how each of our employees worldwide contribute to our success, click on any of the categories below. You can also visit our current openings to see what positions we are hiring for across our businesses and around the world. We’re looking for talented individuals who are passionate about bringing creative visions and great content to life. If you’re one of them, we encourage you to apply to NEP today.
Workfor A Global Company
NEPis the industry leader around the world, with regional operations in 25 countries and over 100 locations. Working for NEP offers a window into broadcast, live events and virtual productions happening in every corner of the globe, with exciting opportunities and room to grow.
support the world's biggest eventsWe support some of the most-watched, most-anticipated events around the globe:
- Super Bowl, World Cup, Olympic Games
- The Voice, Eurovision Song Contest, American Idol
Our unmatched history, knowledge, reliability, and expertise shape the exceptional outcomes we deliver. When we say we will do something, we do it. Our clients depend on our professionalism and skills to create moments that audiences will remember, and the world will talk about.
Where do you fit?Explore the different roles on our team and find the perfect fit for your career.
We bring passionate people together to make amazing things happen. We strive to be industry leaders, dedicated to our clients’ success, by creating a great place to work. We combine our core values to create an atmosphere that inspires learning and growth and when you learn from an NEP employee you are learning from the best.
Explore exciting careers at NEP Group, where we cultivate innovation, nurture talent, and elevate broadcasting experiences around the globe.
The purpose of the TFC / Delivery Manager is to lead and oversee the commissioning processes and provide comprehensive support for TFC projects and systems within the NEP Middle East and Asia region. This role ensures that all commissioned systems meet the required standards and specifications, are delivered on time, and operate efficiently and effectively. The TFC / Delivery Manager will also be responsible for managing the support team, addressing client concerns, troubleshooting issues, and ensuring continuous improvement in the quality of support services provided.
This role is crucial for maintaining high levels of customer satisfaction, optimizing system performance, and ensuring seamless project transitions from commissioning to operational phases.
2. POSITION KEY RESPONSIBILITIES AND JOB TASKS:
- People Management:
- Lead the Middle East and Asia TFC commissioning team that will consist out of TFC commissioning and support engineers and relevant third-party customers TFC engineers.
- Oversee the commissioning of new TFC installs and projects to ensure they meet design specifications and performance standards.
- Develop and implement commissioning plans, procedures, and protocols for the TFC support team
- Coordinate with project managers, broadcast engineers, systems integrations and other stakeholders to ensure seamless integration and functionality of systems.
- Support Management:
- Manage KPI’s and SLA’s that have been agreed with third-party customers
- Lead and manage the local TFC support team to provide timely and effective assistance to clients and internal stakeholders.
- Develop and maintain TFC support processes, including issue tracking, resolution, and reporting.
- Ensure high levels of customer satisfaction through prompt and effective issue resolution.
- Quality Assurance:
- Conduct thorough testing and validation of systems during the commissioning phase.
- Ensure compliance with industry standards, safety regulations, and company policies.
- Identify and address any discrepancies or issues during the commissioning process.
- Client Interaction:
- Act as the…
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