Service Coordinator – MENAT

Do you enjoy learning in a technical environment? Would you like to work with cutting-edge technology?

Join our growing team

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production, and maximize reservoir value. We work with internal teams to facilitate field installations, commissioning, and maintenance of completions.

Partner with the best

As a Service Co-Ordinator, you’ll be enhancing technology, ensuring the reliability, maintenance, availability and safety of our products. You’ll take pride in validating the safety and operation of every piece of equipment. You will develop your skills through training and working with cutting-edge technology designed to improve oil recovery.

• Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area – Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide on‑going technical and business support to assigned customers in designated geographic region or coverage area.
  
  Acceptance of e-mails and phone calls for service inquiries and spare parts processing – with national and international, internal and external customers and channel partners ;
• Working together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information, such as technical clarification of inquiries in coordination with the technical specialists (Remote Support) as needed ;
• Handling Service project processes. Creation of quotes for service and/or spare parts.
• Ordering entry of spare parts / service orders in SAP, and monitoring of delivery dates and tracking of spare parts production and orders;
• Invoicing;
• Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or manufacturing, in order to guarantee our customers the highest level of availability ;
• Supporting Service Managers in forecasting with feedback on current project timeline.

• Bachelor’s degree with 3-6 years experience in Customer support
• Candidate has to be strong in Arabic and English Languages
• Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.

• Contemporary work‑life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

This role is a shift based working pattern with part‑time options. Please talk to us about the specific working patterns available when you apply.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.