Director, Member Programs

Director, Member Programs and Experience

Get AI‑powered advice on this job and more exclusive features.

Solutions. People. Energy. These three words define how we work together to create impact. Our members gain access to premier programs, content, and events designed to accelerate professional growth and career development, while fostering a strong network and sense of community. SPE employees are proud to contribute to a community that’s making a difference globally! From our beginning in the early 1900’s, SPE has grown to nearly 132,000 members in 146 countries.

SPE is a 501(c)(3) not‑for‑profit organization with operations around the world. SPE maintains offices in Calgary, Dallas, Dubai, Houston, and Kuala Lumpur. Visit our website for more information about life as an employee with SPE: https://(Use the "Apply for this Job" box below)./

Houston, Texas or Dubai, UAE (hybrid)

The Director, Member Programs and Experience is responsible for leading SPE’s global member engagement initiatives, volunteer support, and customer experience functions. This role provides strategic direction and operational oversight for programs that enhance the value of SPE membership, strengthen connections across SPE’s diverse communities, and ensure excellent service delivery to members and volunteer leadership worldwide. The Director manages a portfolio of global and regional programs and directs the customer service team to deliver consistent and high‑quality member experiences.

The position requires collaboration across departments to align programs with SPE’s mission, value proposition, budget priorities, and growth strategies.

At SPE, you can expect to enjoy a good work/life balance with the ability to work in the office on occasion while being able to work remotely for the balance. You will also have the flexibility to choose a schedule that allows you to have long weekends with every other Friday off. With your qualifications, you may be on the path to an exciting new career serving the oil and gas industry professionals.

• Develop and implement strategies to strengthen membership engagement and satisfaction through program delivery.
• Align member programs and services with SPE’s strategic plan and other Board priorities.
• Serve as the staff liaison for assigned Board committees, ensuring effective communication, preparation of materials, and follow‑through on actions.
• Collaborate closely with cross‑functional teams to ensure member programs and marketing campaigns are aligned, providing unified experiences for current and prospective members.
• Review membership trends, benchmarking data, and financial performance to track and recommend adjustments to dues and related pricing structures.
• Monitor industry and membership trends to identify new opportunities for programming, recognition, and engagement.
• Conduct regular reviews and analyses of member benefits to enhance the membership value proposition.
• Ensure policies are up to date, relevant and understood by staff and, where applicable, members.

• Direct the design, delivery, and continuous improvement of SPE’s global and regional member programs, including awards, Distinguished Lectures, young member initiatives, section and student chapter activities, and volunteerism.
• Oversee internal support for SPE offices and external support for sections and student chapters to ensure effective delivery of regional and global programs and activities.
• Manage the procedures, governance requirements, and legal considerations associated with geographic sections, student chapters, and regional councils.
• Ensure consistency, transparency, and accountability in program operations, policies, and communications.
• Manage the SPE Foundation, serving as staff liaison for its governance and operations.
• Track and share program performance data and insights to support continuous improvement of SPE’s acquisition, engagement, and retention campaigns.
• Oversee budget planning, financial review, and reporting for assigned programs, ensuring alignment with SPE’s financial goals and membership business model.