Project Manager, Operations Manager, Client Relationship Manager
Listed on 2026-01-01
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Management
Operations Manager, Client Relationship Manager
The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements.
Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).
Key Performance Indicators (KPI’s):- Customer Lifetime Value (CLV)
- Net Promoter Score (NPS)
- Customer Satisfaction Score (CSAT)
- Delivery on-time & In Full (OTIF)
- Organic Revenue Growth & Profitability
- Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
- Market Research (Innovation Initiatives)
- Risk Management & Compliance (Awareness & Mitigation)
- Client Retention (Relationships & Opportunity Generation)
- Grade 12
- Diploma and/or certification in related field
- 3+ years’ experience in a similar role and/or industry
- Preference given to an existing Point Group employee.
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