Operations Specialist

As the Operations Specialist at Stella Stays, you'll be a driving force in maintaining operational efficiency and property quality. Your role encompasses implementing strategic property management strategies, overseeing daily operations, and upholding Stella Stays standards.

• Address guest concerns and issues promptly, enhancing satisfaction and upholding our service standards.
• Ensure round‑the‑clock emergency coverage to prioritize guest safety and well‑being.
• Provide timely reports and efficiently respond to information requests.
• Oversee day‑to‑day property operations, including budget management and report preparation.
• Execute efficient procedures for handling challenges within defined time frames (SLAs).
• Maintain accurate and up‑to‑date records on a daily basis.
• Collaborate with approved service providers for maintenance and renovations, including obtaining quotes and managing repairs.
• Possess a comprehensive understanding of service providers' roles.
• Achieve established goals within budget limits, proposing cost‑effective solutions.
• Enhance guest and customer satisfaction through effective communication and creative problem‑solving.
• Identify opportunities for process enhancement to elevate operational efficiency and guest experiences.
• Cultivate strong supplier relationships to ensure seamless collaboration and service delivery.

• 2‑3 years of operations and facilities management experience.
• Expertise in property management strategies and operational practices.
• Strong communication, leadership, and budget management skills.
• Familiarity with maintenance, renovation, and supplier management.
• Effective communication and negotiation abilities.
• Proficiency in Microsoft Office Suite and other pertinent software.

If you're ready to dive into a high‑paced, high‑growth environment, we'd love to hear from you. Apply now and become a part of our mission to revolutionize the hospitality industry globally.