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Job Description & How to Apply Below
Job Purpose
To act as the primary point of contact for all management for all Tea & Coffee Assistant (TCA)–related services, ensuring smooth daily operations, staff discipline, adherence to service standards, prompt reporting, and continuous training.
Key Accountabilities Operational Supervision- Oversee daily deployment and attendance of 28 Tea & Coffee Assistants.
- Ensure all service stations are manned and conduct routine spot‑checks.
- Manage replacements, absenteeism, and break schedules.
- Act as first point of contact for management.
- Attend coordination meetings and resolve service issues promptly.
- Conduct weekly training sessions on service etiquette, beverage standards, hygiene, grooming, and communication.
- Maintain competency and attendance logs.
- Prepare daily deployment reports and incident logs.
- Maintain checklists and staff records.
- Conduct hygiene and quality inspections and implement corrective actions.
- Induct new joiners, monitor grooming, punctuality, and performance.
- Recommend replacements for underperforming staff.
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