Director – Employee Relations & Operations - Human Holding Group Services

About Dubai Holding Group Services:

Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance.

Group Services is dedicated to transforming operations, elevating service quality and cultivating specialised teams focused on excellence and innovation.

Group Services comprises of:

Group Services Procurement delivers end-to-end value through strategic sourcing, supplier management, and contracting. Enabled by advanced technology, streamlined processes, strong governance, and data-driven insights, it ensures responsible sourcing, cost efficiency, and operational excellence.

Group Services Finance manages financial transactions, budgeting, and reporting to ensure strong fiscal health and cash flow. It empowers informed decision‑making through insights that drive sustainable growth and profitability.

Group Services Human Capital manages the full employee lifecycle, ensuring a smooth journey from recruitment to offboarding while fostering a culture that values and supports people—the Group’s greatest asset.

Empowering talent for the future:

Group Services’ greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success.

As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills and make a meaningful impact.

Dubai Holding Group Services proudly supports a diverse portfolio of companies:

• Dubai Holding Real Estate
• Dubai Holding Entertainment
• Dubai Holding Community Management
• Dubai Holding Land Estates
• Dubai Holding Hospitality
• Dubai Holding Investments
• Dubai Holding Asset Management

The Director – Human Capital Operations will be responsible for acting as the employee‑facing arm for the Group Services Human Capital (HC) for providing and enhancing quality operational support for operational HC services like service desk, employee filing, visa, OHC, pensions processing, leave management, assignment changes, offboarding and payroll processing in line with established corporate and vertical specific policies and standard operating procedures.

This role will be the escalation point for the first level support on employee queries across Human Capital areas in all verticals. They will also be responsible for managing admin related activities related to performance management and learning and development.

• Spearhead all HC related query resolutions that are provided to all employees and internal customers following clearly defined processes, in line with the set SLAs. Coordinate resolution with relevant teams within the Human Capital function (GS / Vertical), if required
• Monitor the effectiveness of LMS administration for mandatory or compliance learnings, including assignment of learners, tracking, completion, and monitoring report generation for respective stakeholders
• Ensure employee records are always up-to-date, and ensure confidentiality
• Effectively manage the profit and loss of the sub‑function to optimize financial performance and achieve strategic objectives

• Monitor the effective execution and compliance to government requirements, like processing employment permits, visas, occupational health cards, medical examinations, immigration related activities, and security clearances. Drive completion for all employees and eligible dependants, in line with internal and relevant authority policies and procedures
• Drive pensions management as per UAE laws and regulations for UAE and GCC nationals – oversee the registration, deregistration, transfers and liaise with relevant authorities