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Head of Operations
Job Description & How to Apply Below
THE ROLE
- Lead all branch operations (Amer, Tasheel & corporate services)
- Build unified operating model across all centers
- Implement Lean/Six Sigma process improvements
- Drive digital transformation & automation
- Optimize costs by 10-15% while improving service quality
- Prepare business for GCC expansion
- Build high-performing teams & leadership culture
- 10+ years in Operations Leadership roles
- Currently in UAE with UAE experience
- Fluent Arabic speaker (essential)
- Multi-branch/multi-location operations background
- Government services, service centers, retail, logistics or BPO experience
- Strong in Lean/Six Sigma/Kaizen methodologies
- MBA preferred
- Process optimization & SOP development
- CRM, automation & dashboard systems
- Data-driven decision making
- People leadership & team development
- Transform founder-led to system-led operations
- COO-level impact & strategic influence
- Work directly with CEO & Board
- Lead regional expansion initiatives
- Build & develop your leadership team
- Unified SOPs with
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