Business Centre Manager

Job Summary

One of our clients in Dubai is looking for Business Centre Manager

• The Business Centre Manager is responsible for the overall management, profitability, and smooth operation of the Business Centre. This role oversees day-to-day operations, client relations, sales and leasing, team management, financial performance, and compliance, ensuring high service standards and optimal utilization of facilities.
• Sales & Business Development
  • Drive occupancy levels through leasing of office spaces, desks, and meeting rooms.
  • Develop and implement sales strategies to increase revenue and market presence.
  • Conduct client tours, prepare proposals, negotiate contracts, and close deals.
  • Identify new business opportunities, partnerships, and corporate clients.
• Operations Management
  • Oversee the daily operations of the Business Centre, ensuring efficient and uninterrupted services.
  • Ensure all facilities (offices, meeting rooms, common areas) are well maintained and operational.
  • Implement and improve operational policies, procedures, and service standards.
• Client Relationship Management
  • Act as the primary point of contact for clients and ensure high customer satisfaction.
  • Handle client concerns, complaints, and escalations in a professional and timely manner.
  • Ensure timely renewals of agreements and upselling of additional services.
• Financial & Administrative Management
  • Prepare and manage budgets, forecasts, and operational reports.
  • Monitor revenue, expenses, invoices, and collections to ensure profitability.
  • Ensure compliance with company policies, legal requirements, and local regulations.
  • Maintain accurate records, contracts, and documentation.
• Team Leadership & HR Coordination
  • Lead, supervise, and motivate the Business Centre team (front desk, sales, operations staff).
  • Assign duties, set performance targets, and conduct regular performance reviews.
  • Coordinate staff schedules, training, and development activities.
  • Foster a professional, service-oriented, and collaborative work culture.
• Marketing & Brand Representation
  • Support marketing initiatives, promotions, and events to enhance brand visibility.
  • Represent the Business Centre in networking events and client meetings.
  • Ensure consistent brand standards across all client-facing areas.

• Bachelor’s degree in Business Administration, Management, or a related field (preferred).
• 5–8 years of experience in business center management, serviced offices, real estate, hospitality, or a similar role.
• Proven experience in sales, operations, and team management.
• Knowledge of UAE business practices and regulations is an advantage.