Direct Import Product Compliance Manager

Direct Import Product Compliance Manager

Job  | Amazon Commercial Services (South Africa) (Pty) Ltd

Amazon Operational Risk and Compliance team is looking for a skilled and experienced Product Compliance Manager in South Africa to build and manage scalable risk management solutions for cross-border businesses. This position is vital in driving solutions to ensure compliance with National, regional and international product compliance regulations and standards while supporting business growth. This role involves researching and assessing the effectiveness of risk and control measures, proposing innovative risk mitigation strategies, and setting program objectives with measurable metrics.

This role requires excellent communication skills, the ability to collaborate with various internal and external stakeholders in South Africa and globally with WW Amazon teams, and the capacity to drive scalable and automated process improvements across the organization.

You will be responsible to conduct research on national, regional and international regulatory requirements for products and services imported into South Africa. You will be responsible to apply process improvement and risk‑mitigation methodologies across our complex cross‑functional risk programs. You will partner with Compliance operations team to rollout classification, document review, vendor engagement and audit mechanisms, including testing and measuring their effectiveness.

You will partner with WW Regulatory intelligence, Legal, and retail teams to secure the necessary approvals and validations. You will define risk programs, set objectives, and drive improvements to your space that are quantified with metrics.

• Research South Africa regulatory landscape and customs requirements in Egypt, set the required approvals and engage with South African authorities to ensure compliance across the direct import process.
• Develop, implement, and monitor compliance controls and gating to ensure compliance with global import trade regulations, supported by quantifiable metrics.
• Monitor and assess the effectiveness of controls and collaborate with functional partners and business stakeholders on compliance validation, gap analyses, and process improvement.
• Stay abreast of changes to processes, understand risks and controls, identify potential control gaps, and drive the implementation of effective and efficient controls to address these gaps.
• Conduct regular assessments of import trade activities to identify compliance risks and implement corrective actions in collaboration with cross‑functional teams.
• Influence technology decisions to build tools that scale compliance mechanisms globally.
• Organise by coordinating timelines and owners across various teams, ensuring attention to details and deadlines, and measuring and reporting progress and results.
• Deliver recommendations and risk interpretations in a clear, concise, and audience‑specific format.
• Collaborate with Amazon’s worldwide Compliance teams, and establish and implement processes that ensure the products meet local regulatory requirements of destination importing country through compliance, vendor engagement and experience programs.

Your daily tasks involve researching regulatory requirements, building gating mechanisms to ensure safety and compliance, examining obstacles to compliance and evaluating feedback from vendors through different channels. You will monitor the progress and current state of programs using metrics and internal resources. Part of your role involves handling escalations or issues that arise within programs. You will evaluate the effectiveness of existing control mechanisms and work closely with partners across different functions as well as key business stakeholders to validate compliance and improve processes.

It is crucial to remain updated on regulatory changes, process changes, understand associated risks, identify potential gaps in controls, and drive the implementation of efficient and effective controls to address those gaps.

Global Trade Services (GTS) empowers customers, vendors, sellers and internal partners to…