Operations Manager - UAE

Operations Manager – UAE (2100001P)

As a member of Munich Re Group, the Med Net Group is a leading TPA across the Middle East region that caters to healthcare needs. We are seeking to hire a new Operations Manager to support the General Manager in strategic and core operations to achieve Med Net UAE business targets, improve service levels, spearhead cross‑departmental projects and innovation initiatives in the UAE market, including automation projects/initiatives.

The UAE Operations Manager is responsible for the performance and management of Production & Analytics, Medical/Pre‑Authorization, Claims, Customer Service and Network departments in the UAE market.

• Support in annual strategic, operational, and financial planning process for the UAE market by collecting and analysing required data across departments and developing budgetary recommendations.
• Conduct periodic operational audits related to efficiency, quality & compliance aspects specified through internal and external Service Level Agreements and regulatory requirements laid down by local regulators.
• Set goals and drive performance for core operational departments – Production & Analytics, Medical/Pre‑Authorization, Claims, Network, Customer Service units.
• Lead and supervise specifically‑defined strategic & operational projects to ensure smooth execution and that business objectives are met.
• Improve operational efficiency and effectiveness of all aspects of the business by ensuring operational processes are well aligned within departments.
• Formulate operational policies and control procedures/workflows for the Med Net UAE team.
• Conduct cost‑benefit analysis on operational/project investments and educate parties involved on success factors and areas for improvement.
• Review medical trends, fraudulent cases and investigate operational breaches related to local regulator requirements and service agreements, escalating for required actions.
• Spearhead market research, feasibility analysis and surveys on a timely basis and provide suitable recommendations to enhance Med Net UAE activities and processes.

• Business or related university degree, MBA is a plus.
• Six‑sigma or other process improvement methodology certification is a plus.
• 10‑15 years of experience in healthcare / TPA operations.
• Large experience in managing complex operations environments, at least the last 5 years in senior roles.
• Operational track record with proven results.
• Experience in managing operations through efficiency, quality, and customer experience.
• Experience in working with senior management.
• Experience working in a diverse and international environment.
• Evidence of leading and closing successful projects.
• Experience in working in a very regulated and compliance‑ethics‑oriented environment.

• Ability to manage diverse teams.
• Sound knowledge of management and controlling systems and strategy.
• Sound experience in project management.
• Experience in process improvement methodologies (e.g. Six‑sigma).
• Good knowledge of Microsoft applications, especially profound experience in developing PowerPoint presentations, MS Project, and Excel.
• Fluent business English (verbal and written skills).
• Ability to provide leadership and motivate team members.
• Self‑motivated, open‑minded, innovative, and dependable.
• Excellent analytical ability and attention to detail.
• Excellent interpersonal skills and ability to communicate and work effectively with all levels of the organization.
• Good planning and organizational skills.
• Service‑ and client‑oriented working style.

AE‑AE‑Dubai

MN GHS Dubai Internet City Dubai

Med Net UAE (MN‑UAE) BU

Regular – Day Job

Standard

Full‑time