Senior Manager

A leading premium workspace provider offering flexible offices, coworking spaces, and meeting facilities across major global business hubs, known for its high-end service standards and executive-level clientele.

• Oversee and manage all pre-opening tasks, including setup, staffing, and operational readiness.
• Collaborate with HQ and local teams to ensure a seamless launch aligned with company standards.

• Oversee and direct all operational activities to ensure efficiency and excellence.
• Implement and improve operational policies, procedures, and systems.
• Manage centre openings, build local operations teams, and align operations with company standards.
• Managing relationships with suppliers and vendors along with the onboarding of new vendors.
• Ensure that all operations comply with relevant laws and regulations and company policies and procedures.
• Working closely with other heads of departments to improve efficiency.

• Oversee Operations Revenue and Expenses.
• Enhance customer support processes to improve satisfaction and retention.
• Manage relationships with external vendors and partners.
• Conduct market research to maintain TEC's competitive position.
• Work closely with the City Head - Riyadh on strategies to improve performance and EBITDA.
• Support Business Development in handling large deals and Enterprise Solutions.

• Ensure outstanding service delivery to enhance client satisfaction and retention.
• Train local teams on client engagement and service excellence.
• Work with the City Head - Riyadh to keep sales teams updated on client needs and expansion plans.
• Track and implement follow-up actions based on Member feedback.

• Provide feedback and propose operational improvements to HQ.
• Collaborate with functional heads on cross-departmental initiatives.
• Provide feedback and propose operational improvements to HQ.
• Collaborate with functional heads on cross-departmental initiatives.

• Motivates team members, creating a positive and learning environments for all
• Conducts communication meetings with team to facilitate information sharing and continuous learning and development
• Conducts probation and annual performance reviews of operation team members
• Train and coach Operations Managers and Centre-in-Charges to meet company objectives.

A successful Senior Manager (Operations) should have:

• Proven track record in operations management within hospitality, serviced offices, or facilities management.
• Strong leadership skills with experience managing cross-functional teams.
• Commercially driven with the ability to optimize revenue and control costs.
• Excellent client relationship management and service delivery focus.
• Fluent in English (Arabic is a strong advantage) with strong communication and problem-solving abilities.