DXB Greet & Go : Supervisor – Operations Airport

DXB Greet & Go, the meet & assist service at Dubai International Airport (DXB), is hiring a Supervisor – Operations to lead its guest service team and oversee day-to-day airport operations.

The Supervisor will oversee meet & assist operations, lead and motivate staff, and ensure a world-class guest experience for every traveller passing through DXB.

• Operational Supervision:
  Oversee day-to-day meet & assist operations, ensure smooth guest flow and timely service delivery, monitor staff attendance, grooming, punctuality and performance, ensure procedures and company policies are followed, resolve issues through immediate operational decisions
• Team Leadership & Staff Management:
  Lead, guide and motivate the team to maintain high standards, assign daily duties and work schedules, conduct briefings, provide coaching and performance feedback, address concerns and apply corrective actions
• Guest Service Excellence:
  Ensure guests receive a warm, professional welcome; handle VIP guests, special requests and service escalations; resolve complaints promptly while maintaining satisfaction; deliver exceptional experiences at all times
• Coordination & Communication:
  Coordinate with airport staff, transport teams, operations, security and other departments; communicate updates, delays or service issues; keep all team members informed of schedules, requirements and instructions
• Reporting & Documentation:
  Prepare daily operational reports, incident reports and shift summaries; record guest feedback, service issues and concerns accurately; monitor performance and suggest improvements; maintain proper staffing, attendance and incident documentation
• Compliance & Safety:
  Ensure compliance with company policies, safety regulations and service standards; monitor workplace safety and report hazards or incidents; maintain confidentiality and professionalism in all guest interactions

• Strong leadership and supervisory skills
• Excellent communication and interpersonal abilities
• Customer service orientation
• Problem-solving and decision-making skills
• Ability to work under pressure in a fast-paced environment
• Time management and organizational skills
• Conflict resolution and team management abilities
• Multilingual ability is a plus:
  Arabic, Russian, Dutch, Portuguese, Spanish or French

Proven experience as a Supervisor or Team Leader, including handling and managing a large number of staff.