Global Director - Key Account Management - Industrial

Job Description

The role location is flexible and may be based in Dubai or Europe (UK, Germany or the Netherlands).

Lead the global strategy, design & development of the aerospace sub‑vertical utilizing our capabilities to deliver solutions for Aerospace Primes, MROs, Tier suppliers and BCOs. Expand the sub‑vertical to allow discreet opportunities in Defence Logistics, whilst establishing governance and controls to ensure DP World are promoted yet protected.

Utilize solutions and build customer opportunities to deliver growth in the Aerospace Sub‑Vertical, and help educate FF and CL operations in the intrinsic requirements needed in Aerospace (and Defense) product handling.

Partner with global compliance, Vertical Leads and Global Key Account Managers (GKAM) to establish thought leadership, drive profitable growth, and replicate proven solutions and best practices across customers and regions globally.

• Industry Intelligence & Market Analysis:
  Continuously monitor industry trends, emerging technologies, and best practices within the Aerospace sub‑vertical particularly focusing on current and future logistics demands and challenges in Aerospace & Defense manufacturing, military support and ministry of defense logistics requirements.
• Strategic Solution Development:
  Align with external consultants to design and implement comprehensive logistics and supply chain strategies that align with business objectives whilst addressing unique challenges with Aerospace and Defense sub‑vertical, including identification of new market opportunities and product innovations.
• Cross‑functional
  
  Collaboration:
  
  Lead collaborative efforts with Solution Engineering, Capabilities teams, Regional Operations, Finance, and Marketing Communications to develop and execute vertical strategies that support business objectives whilst establishing thought leadership across the sector.
• Investment Planning:
  Collaborate with market research teams and consultants to develop robust business cases for strategic investment decisions in new sub‑verticals, technologies, and market expansion opportunities.

• Performance Analytics & Optimisation:
  Analyse comprehensive logistics data and performance metrics to identify opportunities for operational excellence, cost reduction, and service enhancement. Conduct systematic audits and develop corrective action plans to address identified gaps.
• Solution Engineering Partnership:
  Work closely with the solution engineering team to develop industry‑leading vertical solutions that drive thought leadership, competitive differentiation, and sales growth.
• Technology Integration:
  Champion the adoption of emerging technologies including AI, automation, and advanced analytics to enhance supply chain visibility, resilience, and efficiency.

• Subject Matter Expertise:
  Serve as the primary technical expert to deliver comprehensive end‑to‑end solutions for strategic customers, ensuring proposals align with industry best practices and client needs.
• Account Strategy Development:
  Assist the Vertical Lead in coordinating and managing key account teams, including the development of account‑specific strategies, relationship management protocols, and performance monitoring frameworks.

Build and maintain trusted advisor relationships with C‑suite executives and senior stakeholders within key accounts, demonstrating deep industry knowledge and strategic insights.

• Knowledge Transfer & Training:
  Design and conduct comprehensive training and educational programmes for internal stakeholders, partners, and customers to promote understanding of Aerospace and Defense solutions and industry best practices.
• Industry Engagement:
  Organise and lead customer advisory panels, industry seminars, and thought leadership events. Represent DP World at premier Aerospace conferences, presenting on relevant topics that showcase our capabilities and market leadership.
• Content Development & Communications:
  Collaborate with marketing and communications…