Operational Excellence; OPEX Engineer Manager - Global Data Center

Overview

Eaton’s Global Data Center Segment helps data centers achieve high performance, sustainability, and cost-effectiveness through digital intelligence, cyber‑secure products, and engineering expertise. The segment seeks an Operational Excellence Engineer Manager to improve the global operating model for post‑order data center services.

• Define, standardize, and continuously improve the global post‑order services execution model across hyperscale and colocation data center customers.
• Ensure alignment between service offer design and real‑world execution capabilities across regions.

• Lead Lean, Six Sigma, and OPEX initiatives focused on improving safety, quality, delivery, cost, and customer satisfaction.
• Identify systemic execution gaps and drive root‑cause corrective actions across engineering, project management, field services, and supply chain interfaces.

• Establish global KPIs, dashboards, and review cadences for services execution performance.
• Drive transparency and accountability through structured operating reviews and escalation mechanisms.

• Partner with PMO, digital, and process owners to embed standard work, governance, and digital tools into daily execution.
• Support global roll‑out of new service offers by ensuring readiness of processes, training, and execution standards.

• Influence and align stakeholders across regions and functions without direct authority in a highly matrixed organization.
• Act as a connector between services, commercial, engineering, quality, and regional delivery teams.

• Incorporate customer feedback, lessons learned, and operational insights into continuous improvement of service offers and execution models.

• Bachelor’s degree in engineering, operations, business, or a related field from an accredited institution.
• Minimum of 7 years of progressive experience in operations, services execution, operational excellence, or continuous improvement, preferably in complex, global, project‑based environments.
• Lean Six Sigma Black Belt or equivalent certification.

• 10+ years of progressive experience in operations, services execution, operational excellence, or continuous improvement, preferably in complex, global, project‑based environments.
• Experience supporting data center, mission‑critical infrastructure, power systems, or industrial services.
• Background in services transformation, execution standardization, or global CoE models.
• Experience supporting data centers and mission critical electrical infrastructure (grey/white space ecosystems, commissioning/startup environments, or power services).
• Prior involvement in services offer commercialization, post‑order execution models, or lifecycle services.
• Strong analytical mindset with experience developing dashboards, KPIs, and performance insights.
• Exposure to large, programmatic customers (e.g., hyperscale or global accounts).

Dubai is a globally connected city offering strong professional opportunities. Employees based in Dubai work in a diverse, forward‑looking business community supported by modern infrastructure and an established expatriate ecosystem.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.