Tool Specialist

Work Tool Specialist

The Work Tool Specialist will play a pivotal role within Caterpillar's Product, Services & Technology team, focusing on the Customer Solutions Growth Regions Division.

Caterpillar is a leading manufacturer of construction and mining equipment with a commitment to sustainability and innovation. We are building a global team that cares about the work we do and each other.

This division engages closely with customers and dealers to create, customize, and adapt solutions. The regionally focused team works across Africa, Middle East, Eurasia, Asia (excluding Japan), and Latin America, and is organized into Customer Facing, Customer Solutions, and Business Enablers.

Supports go‑to‑market initiatives and sales execution as a subject‑matter expert in hydraulic excavator work tools and attachments.

• Provide product application expertise and deliver product training to customers, product engineers, and dealer sales personnel.
• Deliver targeted training and demonstrations on hydraulic excavator work tools and attachments and their applications.
• Conduct product performance studies and assess customer job‑site efficiency to generate incremental sales opportunities.
• Design and execute performance comparisons across attachment categories and prepare recommendations.
• Lead requirements capture for attachment functionality, durability, compatibility, and digital features.
• Manage marketing technology tools/systems and collaborate on product roadmap.
• Build and maintain attachment content in marketing technology systems.
• Coordinate with engineering, product management, dealer development, and product support for portfolio plans and regulatory compliance.
• Oversee PINS trends, market share, and competitive offerings to identify gaps and opportunities.

• Customer focus and knowledge of customer needs.
• Strong product and service knowledge across major product groups.
• Decision‑making and critical thinking ability.
• Effective communication skills.
• Negotiation skills across organization and vendors.
• Relationship management expertise.
• Technical excellence in relevant technology.
• Value selling knowledge and ability to differentiate support offerings.

• Must be able to travel 40% internationally.
• Work onsite five days a week.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, and other industrial power solutions. For 100 years it has helped customers build a better, more sustainable world.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.