Associate - CRM TRYANO

Join to apply for the Associate - CRM I TRYANO role at Chalhoub Group
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For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. We curate a portfolio of over 10 owned brands and strengthen distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. We foster a people‑at‑heart culture rooted in diversity, equity, and inclusion, and pursue sustainability commitments under the United Nations Global Compact and Women’s Empowerment Principles.

As an Associate CRM with TRYANO, you will assist in developing the online marketing strategy, plan and execute digital marketing campaigns (including email and SMS), and supervise design and content supply for the brand.

• Propose new channels and capabilities within the marketing tool based on brand maturity.
• Support logic set-up of the marketing tool and its capabilities.
• Implement the marketing automation strategy for the brand.
• Assist in defining customer journeys for different customer clusters.
• Create content related to customer and brand milestones in line with the customer journey.
• Liaise with the graphic design team for assets and the marketing team for brand guidelines alignment.
• Guarantee optimal development and deployment of digital marketing campaigns based on business goals, customer insights and behavior.
• Ensure a 360 alignment between social media, e‑commerce, retail and triggered communication strategies to seamlessly engage audiences across all channels.
• Segment the database to ensure relevance to customers and optimal budget use in each campaign.
• Develop, execute, and track the efficiency of A/B testing campaigns to recommend optimizations for brand communication.
• Perform data analysis and post‑activity evaluation and reporting to deliver customer insights and recommendations for each activation.
• Identify new digital marketing trends, evaluate new tools, and ensure the brand stays at the forefront of industry developments, especially mobile marketing.

• 1 to 2 years of CRM marketing experience in a retail environment.
• Preferably reside in the UAE.
• Preferably Arabic speaker.
• Creative, organized, proactive and collaborative.

Joining us gives you enriching experiences, learning and development opportunities, and exposure to varied assignments within your role or through internal mobility. We offer a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

We invite all applicants to apply. We welcome diversity of thought, culture, background, differing abilities and perspectives. We ensure equal opportunity for all applicants without regard to gender, age, race, religion, national origin or disability status.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industry: Retail Luxury Goods and Jewelry.