Senior Communications Manager

Responsibilities

• Partner with the Chief of Staff to develop high-impact executive communications, including leadership messaging, organizational announcements, and strategic narratives.
• Manage the internal communications strategy for the Customer Success organization, including the end-to-end execution of CS All Hands meetings.
• Drive CS-wide engagement through newsletters, Slack messaging, and organizational updates to enhance transparency and culture.
• Lead communications strategy and content development for CS-related components of events, offsites, and conferences.
• Support the CCO with visibility opportunities, including speaking engagements and social media content on Linked In.
• Collaborate with Marketing, Product, and Revenue leaders to execute targeted communications for existing customers regarding product updates and best practices.
• Drive internal storytelling to highlight the impact and progress of the Customer Success organization to the broader company.

• 6–7+ years of professional experience in communications.
• Proven track record supporting Sales, Customer Success, or other Go-To-Market (GTM) organizations.
• Deep understanding of the operating cadence and priorities of revenue-generating teams.
• Proficiency with G Suite (Gmail, Docs, Sheets, Slides), Slack, and Linked In.
• Bachelor's degree in Communications, Journalism, Marketing, or a related field.

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition and certification reimbursement.
• Certification completion bonuses.

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