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Job Description & How to Apply Below
Overview
We re looking for a sharp data-driven Senior Content Operations Manager to lead financial content strategy and execution. You ll work at the intersection of market intelligence, user engagement, and cross-functional collaboration turning complex market narratives into content that educates, converts, and retains our users.
Responsibilities- Own end-to-end content operations for market-related content and leverage all related content to enhance user s experience and promo user conversion.
- Monitor financial markets and crypto trends in real time translating market movements into timely, accurate, and engaging content.
- Drive content projects across stakeholders including Academy, Square, and news from brief to launch, keeping timelines tight and quality high.
- Build and maintain a content feedback loop using data to track engagement metrics, synthesize insights, and iterate fast.
- Apply AI tools effectively to scale content output from ideation and drafting to localization and personalization.
- Collaborate with PM and engineering teams to define content-related product features and improvements.
- Develop content strategies aligned with user lifecycle stages: onboarding, activation, retention, and re-engagement.
- 5+ years of content operations experience, with a strong background in financial/investment platforms (e.g., Futu, or similar).
- Genuine market sensitivity: follow macro trends, understand trading behavior, and speak the language of investors.
- Proven project management skills: driven cross-functional projects, managed multiple stakeholders, and know how to write a clean retrospective.
- Strong user operations instincts: think about user segmentation, lifecycle moments, and how content drives behavior.
- Data fluency: comfortable pulling and interpreting data.
- Fluency in English is required to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Hands‑on experience using AI tools (ChatGPT, Claude, Midjourney, etc.) to accelerate content workflows and quality.
Position Requirements
10+ Years
work experience
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